Do I need a physician's referral to see a practitioner at Forward?

Both Physiotherapists and Chiropractors are primary health professionals. As such, you do NOT need a physician’s referral to see one of our physios or chiros. However, you might require a doctor referral for submitting your claim to an Extended Health Benefits plan, in order to get reimbursed.

Does Alberta Healthcare pay for my treatment?

Our clinic does not have a physiotherapy contract with Alberta Healthcare at this time. Due to changes in funding in Alberta, no new contracts have been granted in recent years. We hope to provide this service soon. Chiropractic services are partially covered for Alberta seniors enrolled in the Coverage for Seniors health benefit plan (sponsored by Alberta Health and administered by Alberta Blue Cross). Seniors enrolled in the plan will receive coverage up to a limit of $25 per visit, to a maximum of $200 per benefit year (July 1 – June 30). Massage therapy services are NOT covered under Alberta Health.

Is your clinic wheelchair accessible?

Yes. We have designated handicap parking spaces, accessible bathrooms, and elevators in the building for your convenience

What should I bring to my visit?

Please bring your health insurance card and Alberta Healthcare Card. Dress comfortably and ensure the area being assessed is accessible (i.e. bring shorts for lower extremity injury). Forgot shorts? Don’t worry, our clinic has complimentary shorts and gowns available as needed.

What forms of payment do you accept?

We offer direct billing to most health insurance plans. We offer direct billing for WCB injuries and Car Accident injuries. We also accept Mastercard, Visa, debit card, and cash.

Frequently Asked Questions

Q: What is your cancellation policy?

Please provide 24-hour notice when canceling your appointment. A cancellation fee of $30 may be enforced if proper notice is not given.

Welcome! Below you’ll find answers to some of the most common questions our patients ask. You can also browse FAQs by discipline for more specific guidance.

General Clinic Policies FAQ

General Clinic Policies – FAQWhat is your cancellation policy? Our updated cancellation policy requires 48 hours' notice. Late cancellations or missed appointments are subject to a $50 fee. Same-day cancellations are treated as no-shows. How do I book an appointment? You can book online via our booking portal, call us at 780-757-9001, or email info@forwardphysiotherapy.ca. [...]

General Clinic Policies Edmonton FAQ - Forward Physiotherapy

Physiotherapy FAQ

Physiotherapy – Frequently Asked QuestionsWhat conditions do physiotherapists treat? We treat sports injuries, post-surgical rehab, back pain, neck pain, joint dysfunction, sprains/strains, chronic pain, and more. Do I need a doctor’s referral? No referral is needed unless your insurance provider requires one. What should I wear to my physiotherapy appointment? Wear comfortable clothing that allows [...]

Physiotherapy Edmonton FAQ - Forward Physiotherapy

Chiropractic FAQ

Chiropractic Care – Frequently Asked QuestionsIs chiropractic care safe? Yes, chiropractic care is safe when performed by licensed professionals. We tailor care to your age, health, and preferences. Do I need X-rays? Not all patients require X-rays. If clinically indicated, we will refer you for imaging. Will I be adjusted at my first appointment? If [...]

Chiropractic Edmonton FAQ - Forward Physiotherapy

Naturopathic Medicine FAQ

Naturopathic Medicine – Frequently Asked QuestionsWhat’s the difference between a naturopath and a GP? Naturopaths focus on holistic, root-cause care using natural therapies, while GPs manage health using conventional medical approaches. Can naturopathic care help with hormones or digestion? Yes, naturopathic doctors commonly treat hormonal imbalance, gut issues, fatigue, and stress. Are lab tests covered [...]

Acupuncture FAQ

Acupuncture – Frequently Asked QuestionsDoes acupuncture hurt? Most patients feel little to no discomfort. The needles are extremely thin, and treatments are generally relaxing. How many sessions will I need? Treatment plans vary, but many patients begin with weekly sessions for 3–6 weeks depending on their condition. What should I wear to my session? Loose-fitting [...]

Acupuncture Edmonton FAQ - Forward Physiotherapy

Massage Therapy FAQ

Massage Therapy – Frequently Asked QuestionsDo you offer deep tissue massage? Yes, we offer a variety of techniques including deep tissue, relaxation, and therapeutic massage. Is massage covered by insurance? Most extended health plans cover massage therapy. We offer direct billing where applicable. Can I request a specific area or pressure level? Absolutely. Please communicate [...]

FORWARD PHYSIOTHERAPY AND WELLNESS LTD.

Frequently Asked Questions