Do I need a physician's referral to see a practitioner at Forward?

Both Physiotherapists and Chiropractors are primary health professionals. As such, you do NOT need a physician’s referral to see one of our physios or chiros. However, you might require a doctor referral for submitting your claim to an Extended Health Benefits plan, in order to get reimbursed.

Does Alberta Healthcare pay for my treatment?

Our clinic does not have a physiotherapy contract with Alberta Healthcare at this time. Due to changes in funding in Alberta, no new contracts have been granted in recent years. We hope to provide this service soon. Chiropractic services are partially covered for Alberta seniors enrolled in the Coverage for Seniors health benefit plan (sponsored by Alberta Health and administered by Alberta Blue Cross). Seniors enrolled in the plan will receive coverage up to a limit of $25 per visit, to a maximum of $200 per benefit year (July 1 – June 30). Massage therapy services are NOT covered under Alberta Health.

Is your clinic wheelchair accessible?

Yes. We have designated handicap parking spaces, accessible bathrooms, and elevators in the building for your convenience

What should I bring to my visit?

Please bring your health insurance card and Alberta Healthcare Card. Dress comfortably and ensure the area being assessed is accessible (i.e. bring shorts for lower extremity injury). Forgot shorts? Don’t worry, our clinic has complimentary shorts and gowns available as needed.

General Clinic Policies – FAQ

Q: What forms of payment do you accept?

We offer direct billing to most health insurance plans. We offer direct billing for WCB injuries and Car Accident injuries. We also accept Mastercard, Visa, debit card, and cash.

Q: What is your cancellation policy?

Please provide 24-hour notice when canceling your appointment. A cancellation fee of $30 may be enforced if proper notice is not given.

What is your cancellation policy?

Our updated cancellation policy requires 48 hours’ notice. Late cancellations or missed appointments are subject to a $50 fee. Same-day cancellations are treated as no-shows.

How do I book an appointment?

You can book online via our booking portal, call us at 780-757-9001, or email info@forwardphysiotherapy.ca.

Do I need a referral?

No, a referral is not required to see our providers. However, some extended health plans may require one for reimbursement.

Do you offer direct billing?

Yes, we offer direct billing to most major insurance providers. Bring your insurance information to your appointment.

What forms of payment do you accept?

We accept credit card, debit, e-transfer, and cash. A credit card is required on file to pre-book appointments.

Is parking available?

Yes, we have free parking available in front of the clinic. Please note that parking can be congested during peak hours due to other businesses in the building, so we recommend giving yourself a bit of extra time to find a spot.

Are your services covered by Alberta Health Services (AHS)?

No, our clinic is privately operated and not funded by Alberta Health Services.

I’m not sure what kind of appointment to book for my injury — is there a general assessment?

We do not offer a standalone general injury assessment. You’ll need to choose whether to book with a physiotherapist or a chiropractor.
If you’re unsure, you really can’t go wrong with starting with a physiotherapy assessment. Physiotherapists are highly trained in musculoskeletal injuries and can help determine the best course of action for your specific condition. This may include a personalized treatment plan, collaboration with other practitioners at our clinic such as Chiropractors, or external referrals when appropriate.

FORWARD PHYSIOTHERAPY AND WELLNESS LTD.

General Clinic Policies – FAQ