At Forward Physiotherapy, we understand that patients may have many questions about their treatment options and what to expect during their recovery journey. That’s why we’ve created this Physiotherapy FAQ North Edmonton page to address the most common concerns and provide helpful information. Whether you’re new to physiotherapy or have questions about ongoing treatment, this page will guide you through the process, from understanding how physiotherapy works to details about insurance coverage, session length, and recovery expectations.
Our team of highly skilled physiotherapists is committed to delivering personalized care to meet your unique needs. On this Physiotherapy FAQ North Edmonton page, you’ll find answers about various treatment techniques, such as manual therapy, exercises, and modalities, as well as information about the conditions we commonly treat, like sports injuries, post-surgical recovery, and chronic pain. We also address frequently asked questions about what to bring to your first appointment and how to prepare for each session to get the most out of your treatment plan.
In addition to treatment details, we provide guidance on how extended health benefits work for physiotherapy coverage, including billing and direct insurance claims. At Forward Physiotherapy, our goal is to make the process as seamless and transparent as possible so you can focus on your recovery. Should you have any further questions that aren’t answered here, feel free to contact our clinic directly, and we’ll be happy to assist you.
FAQ
Below are some of the most frequently asked questions (FAQ) we receive about our clinic and your upcoming visit to see our team of Health Professionals.
1. Do I need a physician's referral to see a practitioner at Forward?
No Physician Referral Needed! Physiotherapists, Chiropractor, and Naturopathic Doctors are primary health professionals. As such, you DO NOT need a physician’s referral to see one of our practitioners. However, you might require a Physician referral for submitting your invoices to an Extended Health Benefits insurance plan, in order to get reimbursed. Please call your insured if you are not sure.
2. Does Alberta Healthcare pay for my treatment?
Our clinic does not have a physiotherapy contract with Alberta Healthcare at this time. Due to changes in funding in Alberta, no new contracts have been granted in recent years. We hope to provide this service soon.
Chiropractic services are partially covered for Alberta seniors enrolled in the Coverage for Seniors health benefit plan (sponsored by Alberta Health and administered by Alberta Blue Cross). Seniors enrolled in the plan will receive coverage up to a limit of $25 per visit, to a maximum of $200 per benefit year (July 1 – June 30).
Massage therapy services are NOT covered under Alberta Health.
3. Is your clinic wheelchair accessible?
Yes. We have designated handicap parking spaces, accessible bathroom, and elevator in the building for your convenience.
4. What should I bring to my visit?
Please bring your health insurance card and Alberta Healthcare Card. Dress comfortably and ensure the area being assessed is accessible (i.e. bring shorts for lower extremity injury). Forgot shorts? Don’t worry, our clinic has complimentary shorts and gowns available as needed.
5. What forms of payment do you accept?
We offer direct billing to most health insurance plans. We offer direct billing for WCB injuries and Car Accident injuries. We also accept MasterCard, Visa, Debit, AMEX and cash.
6. What is your cancellation policy?
Please provide 24-hour notice when cancelling your appointment. A cancellation fee may be enforced if proper notice is not given.
7. Have more questions?
Feel free to email us at info@ForwardPhysiotherapy.ca or give us a call at 780-757-9001
