Do I need a physician's referral to see a practitioner at Forward?

Both Physiotherapists and Chiropractors are primary health professionals. As such, you do NOT need a physician’s referral to see one of our physios or chiros. However, you might require a doctor referral for submitting your claim to an Extended Health Benefits plan, in order to get reimbursed.

Does Alberta Healthcare pay for my treatment?

Our clinic does not have a physiotherapy contract with Alberta Healthcare at this time. Due to changes in funding in Alberta, no new contracts have been granted in recent years. We hope to provide this service soon. Chiropractic services are partially covered for Alberta seniors enrolled in the Coverage for Seniors health benefit plan (sponsored by Alberta Health and administered by Alberta Blue Cross). Seniors enrolled in the plan will receive coverage up to a limit of $25 per visit, to a maximum of $200 per benefit year (July 1 – June 30). Massage therapy services are NOT covered under Alberta Health.

Is your clinic wheelchair accessible?

Yes. We have designated handicap parking spaces, accessible bathrooms, and elevators in the building for your convenience

What should I bring to my visit?

Please bring your health insurance card and Alberta Healthcare Card. Dress comfortably and ensure the area being assessed is accessible (i.e. bring shorts for lower extremity injury). Forgot shorts? Don’t worry, our clinic has complimentary shorts and gowns available as needed.

What forms of payment do you accept?

We offer direct billing to most health insurance plans. We offer direct billing for WCB injuries and Car Accident injuries. We also accept Mastercard, Visa, debit card, and cash.

What is your cancellation policy?

Please provide 24-hour notice when canceling your appointment. A cancellation fee of $30 may be enforced if proper notice is not given.

FAQ | Forward Physiotherapy and Wellness Ltd.

No Physician Referral Needed! Physiotherapists, Chiropractor, and Naturopathic Doctors are primary health professionals. As such, you DO NOT need a physician’s referral to see one of our practitioners. However, you might require a Physician referral for submitting your invoices to an Extended Health Benefits insurance plan, in order to get reimbursed. Please call your insured if you are not sure.

FORWARD PHYSIOTHERAPY AND WELLNESS LTD.